Last Updated: 1 January 2024
Design Build Landscapes MN LLC ("Design Build Landscapes MN," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yourhomepros.us or when you engage with our landscape design services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
We may collect information about you in a variety of ways, including:
Personal Data You Provide Directly
- Name and contact information (email address, phone number, mailing address)
- Property details you share in consultation requests
- Project descriptions and budget information you voluntarily provide
- Communications you send to us by email, form submission, or telephone
Data Collected Automatically
- IP address and general location data
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
- Cookies and similar tracking technologies (see Section 6 below)
2. How We Use Your Information
We use the information we collect to:
- Respond to your consultation requests and enquiries
- Schedule and conduct private site visits and consultations
- Prepare design proposals, contracts, and project documentation
- Send project updates, invoices, and Garden Gazette communications (with your consent)
- Improve our website functionality and user experience
- Comply with applicable legal obligations
- Protect against fraudulent, abusive, or unlawful use of our services
We will never use your information to send unsolicited commercial email. All marketing communications include an unsubscribe option.
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted vendors who assist in website hosting, email delivery, and CRM management, bound by confidentiality agreements and prohibited from using your data for their own purposes.
- Professional Partners: With your explicit consent, we may share project details with specialist subcontractors (stonemasons, lighting specialists, irrigation engineers) directly involved in your commission.
- Legal Authorities: Where required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified by email and/or prominent notice on our website of any change in ownership.
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Consultation enquiries: 3 years from last contact
- Active client records: Duration of the project plus 7 years (for legal and warranty purposes)
- Marketing preferences: Until you unsubscribe or request deletion
- Website analytics: 26 months (rolling)
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data, subject to legal retention requirements.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Request a machine-readable copy of your data.
- Right to Object: Object to our processing of your data for marketing purposes.
To exercise any of these rights, please contact us at privacy@yourhomepros.us. We will respond within 30 days.
6. Cookies
Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We use:
- Essential Cookies: Required for the website to function correctly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymised.
- Preference Cookies: Remember your settings and preferences.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
If we become aware of a data breach that affects your rights, we will notify you in accordance with applicable law.
8. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner organisations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date above and, where appropriate, by email notification. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@yourhomepros.us
- Post: Design Build Landscapes MN LLC, Attn: Privacy Officer, 6063 Hudson Rd, Woodbury, MN 55125
- Phone: (612) 445-4295
